Returns & Exchanges
Due to the intimate nature of our products, Xpressions Adult Stores maintains a strict hygiene policy to ensure the safety and health of all our customers. We accept returns only on unopened, factory-sealed merchandise or items with documented manufacturing defects within 30 days of purchase.
Verify Eligibility
Ensure your item is in its original, unopened packaging with all seals intact, as health regulations prohibit the return of used or opened intimate products.
Contact Support
Email our customer service team with your order number and a photo of the item to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Pack the items securely in a plain, discreet box to maintain privacy and include your RMA form inside the package.
Ship and Track
Send your return via a trackable shipping method to our processing center; once received and inspected, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing